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Return And Refunds

Effective Date: 20th August 2025

At Homoeofy, customer satisfaction is our priority. We understand that sometimes you may need to return a product or request a refund. This Return & Refund Policy outlines the terms, conditions, and procedures for returning products purchased from our website. By placing an order with us, you agree to the terms stated below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.

  • The product must be returned within [X] days from the date of delivery.

  • A valid proof of purchase (order number, invoice, or receipt) must be provided.

  • The product must be in resalable condition without damage or alteration.

2. Non-Returnable Items

For safety, hygiene, and legal reasons, the following items cannot be returned:

  • Opened or partially used homeopathic medicines.

  • Products damaged due to mishandling after delivery.

  • Items purchased during clearance or special discount sales (unless defective).

  • Products without original packaging or missing parts.

3. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product:

  • Contact us within 48 hours of delivery with photos or videos showing the issue.

  • Our support team will verify the problem and provide instructions for returning the product.

  • If confirmed, we will either send a replacement at no extra cost or issue a full refund.

4. Return Process

To initiate a return:

  1. Contact our customer support team via [Insert Email Address] or [Insert Phone Number].

  2. Provide your order number, reason for return, and proof of purchase.

  3. Follow the return instructions shared by our support team.

  4. Pack the product securely to avoid damage during transit.

  5. Ship the product to the address provided by our team.

5. Return Shipping Costs

  • If the return is due to an error on our part (wrong product, defective item, etc.), we will cover the return shipping cost.

  • If the return is due to a change of mind or ordering the wrong product, the customer will bear the shipping cost.

6. Refund Process

Once we receive and inspect the returned product:

  • We will notify you via email about the status of your refund.

  • If approved, the refund will be processed within 7–10 business days to your original payment method.

  • If the payment method does not support automatic refunds, we will arrange an alternative method (such as bank transfer).

7. Partial Refunds

Partial refunds may be granted in the following cases:

  • The product shows signs of use but is not significantly damaged.

  • The product packaging is damaged but the item is still functional.

8. Order Cancellations

  • Orders can be canceled before they are shipped.

  • Once shipped, the standard return process will apply.

  • Cancellation requests must be sent to [Insert Email Address] as soon as possible.

9. Late or Missing Refunds

If you haven’t received your refund after the stated period:

  • First, check your bank account or payment service again.

  • Contact your bank or payment provider, as processing times may vary.

  • If you’ve done all this and still haven’t received your refund, contact us immediately.

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. The updated policy will be posted on our website with the revised date.